Business Customers need to contact UNB Bank at 570-339-1040 before enrolling.
How do I sign up for Online Banking?
From our website, www.unb.bank, click on the Online Banking tab then select Personal Banking. Complete the enrollment accordingly. Business Banking customers must contact the Bank before enrolling.
How much does Online Banking cost?
Currently, there is no fee for the Online Banking services. However, Business Banking customers may incur fees if utilizing the Cash Management feature of the system (ACH).
What happens if I forgot my Online Banking password?
You are allowed 3 attempts to enter your password. If unsuccessful after the 3rd attempt, you will be locked out of the service. You must contact UNB Bank to have your account unlocked before you can proceed. You may try to reset your account by choosing to have a bypass code emailed to you during step 2 of the sign in process.
What happens if I don’t log off the system?
Online Banking has a 15 minute time-out feature. If you are logged in for 15 consecutive minutes without using Online Banking, the system will automatically terminate your session.
Does my Online Banking service expire?
Online Banking services do not expire if you are regularly using the service. However, if you do not log in to the system for 180 days, the service will move to a dormant status. Once in a dormant status, you will be unable to log in until you request your service be restored. If you still have not logged into the system after 365 days, your Online Banking service will automatically be deleted.
How late in the day can I make transfers?
Transfers may be made at any time, however, the cut-off time for transfers is 11 pm EST to be credited on that day’s business date.
Who do I contact if I have problems?
If you have problems or questions, you may contact us as 570-339-1040 or 877-786-5805 during regular business hours.
What is Bill Pay?
Bill Pay allows you to make payments to anyone with a United States mailing address using your UNB Bank account. Once you are enrolled in Bill Pay you may also make payments using your UNB mobile banking App.
How do I enroll in Bill Pay?
To access bill pay you must be enrolled in internet banking. Once you are an established user you will open Bill Pay by logging into your internet banking account and simply clicking on the “Bill Pay” tab at the top of your home screen. This will open a new window that contains the bill pay feature.
How do I establish a payee?
Under Billing and Payments→ Make Payments→ Pay Someone New- You will need type a payee name in this box. If the system is familiar with the merchant you will get suggestions just below the box that you may select from. Next you will be asked to submit some information for your new payee such as an account number (if you have one) mailing address and telephone number (optional). Once a payee is established it will be saved in Bill Pay for future payments.
Is there a limit on the number of bills I can pay?
There is no limit as to how many bills you can pay. However, there is a dollar limit. A single bill may not exceed $10,000.00 and a daily limit of the total bill payments may not exceed $20,000.00 (assuming the funds are available).
I have more than one checking account, how can I be sure which account I am paying my bills from?
On the “Make Payments” screen there is a blue box with the heading “Pay To”, “Amount” and “Deliver By”. Directly under “Amount” is a section titled “Pay From” with a description of the account and the ending account numbers that the system is defaulted to. If this is not the account you wish to have your bills paid from you will need to change the default account. To do this, click on the Administration box at the top of the page. This will give you a screen with a listing of all available funding accounts. To change the default account simply click Change under the default column next to the account you would like to pay your bills from. The account should then have a yes under the default column.
How do I schedule a recurring payment?
Once you have a payee established you can set up an automatic payment by clicking on the set up: auto pay option under the merchant name. On the next screen select “pay automatically at regular intervals” and the system will walk you through the steps you need to complete to authorize your automatic payment. If you have more than one checking account please be sure that the default funding account in the auto pay selection is the account you would like to use to make your recurring payment.
How can I change or cancel a recurring payment?
On the main screen next to the payee name you will see a “↓”, click the ↓ and select view/change payee details. From the automatic payments box select change auto pay options –you can edit the auto pay here or to cancel it you must fill in the circle pay manually (turn off auto pay). When you have completed your selection click on the save changes box.
What are Expedited Payments?
An Expedited Payment is an electronic payment that has a faster delivery than the standard payment delivery date. This payment delivery date is meant for account holders who need to make an immediate payment. These types of payments are subject to fees and limits. The fee for an overnight check is $35.00 and an electronic expedited payment is subject to a $5.00 fee. Expedited payments cannot exceed $2,500.00.
If you believe that you have been a victim of fraud related to your UNB Bank Accounts, please contact us immediately at 570-339-1040 or 877-786-5805.
UNB Bank will not request your personal information (e.g., account number, Social Security Number, password etc.) through email or website pop ups.
Never give out personal information in response to an unsolicited email or website popup.
IMPORTANT INFORMATION FOR WINDOWS XP USERS: Microsoft® has announced that they have discontinued support for Windows® XP on April 8, 2014. This means that they no longer provide technical assistance or security updates for Windows XP systems. Although plans to end support for XP does not currently affect your access to UNB Bank’s Online Banking service, we want to keep you informed so you can take appropriate action to ensure the continued security of your computer system. Click Here for additional information from Microsoft regarding this change.
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