Business Customers need to contact UNB Bank at 570-339-1040 before enrolling.
How do I sign up for Online Banking?
From our website, www.unb.bank, click on the Online Banking tab then select Personal Banking. Complete the enrollment accordingly. Business Banking customers must come into one of our Branches to enroll.
How much does Online Banking cost?
Currently, there is no fee for the Online Banking services. However, Business Banking customers may incur fees if utilizing the Cash Management feature of the system (ACH).
What happens if I forgot my Online Banking password?
You are allowed 3 attempts to enter your password. If unsuccessful after the 3rd attempt, you will be locked out of the service. You will use the Forgot Username or Password to change your Password and unlock your account.
What happens if I don’t log off the system?
Online Banking has a 15 minute time-out feature. If you are logged in for 15 consecutive minutes without using Online Banking, the system will automatically terminate your session.
Does my Online Banking service expire?
Online Banking services do not expire if you are regularly using the service. However, if you do not log in to the system for 180 days, the service will move to a dormant status. Once in a dormant status, you will be unable to log in until you request your service be restored. If you still have not logged into the system after 365 days, your Online Banking service will automatically be deleted.
How late in the day can I make transfers?
Transfers may be made at any time, however, the cut-off time for transfers is 11 pm EST to be credited on that day’s business date.
Who do I contact if I have problems?
If you have problems or questions, you may contact us as 570-339-1040 or 877-786-5805 during regular business hours.
What data is retained once a user is removed in digital banking?
UNB Bank’s digital banking service is powered by Finastra. Finastra archives user data deleted from the system to facilitate account recovery. The archived user data includes information that links the user to their bank or credit union account(s) and their personalized settings. Archived user data cannot be used by Finastra to access financial accounts or other protected information. Finastra retains this archived data indefinitely for the duration of our business relationship, after which time it is permanently deleted.
What is Bill Pay?
Bill Pay allows you to make payments to anyone with a United States mailing address using your UNB Bank account. Once you are enrolled in Bill Pay you may also make payments using your UNB mobile banking App.
How do I enroll in Bill Pay?
To access bill pay you must be enrolled in internet banking. Once you are an established user you will open Bill Pay by logging into your internet banking account and simply clicking on the “Pay Bills” tab on the left side menu. This will open a new window that contains the bill pay feature.
How do I establish a payee?
You will click on Add Payee, then you will need to type a payee name in this box. If the system is familiar with the merchant, you will get suggestions just below the box that you may select from. Next you will be asked to submit some information for your new payee such as an account number (if you have one) mailing address and telephone number (optional). Once a payee is established it will be saved in Bill Pay for future payments.
Is there a limit on the number of bills I can pay?
There is no limit as to how many bills you can pay. However, there is a dollar limit. A single bill may not exceed $10,000.00 and a daily limit of the total bill payments may not exceed $20,000.00 (assuming the funds are available).
I have more than one checking account, how can I be sure which account I am paying my bills from?
On the Bill Pay Dashboard, click on the Payee. Underneath the Payee Name and Account Number, there will be a drop-down box showing your Pay From Account. You may change it there as a one-time payment from that account. If you’d like to change the default account for that specific payee, you will click on the Edit button to the right of the Memo box. You will then be able to edit the payee itself, including which Pay From Account you would like to make the default account.
How do I schedule a recurring payment?
Once you have a payee established you can set up an automatic payment by clicking on the button to the right of the “Est. Delivery” box. By default, the box should say “Off”. On the next screen the system will walk you through the steps you need to complete to authorize your automatic payment. If you have more than one checking account, please be sure that the default funding account in the auto pay selection is the account you would like to use to make your recurring payment. Once you save the changes, the recurring payment option should say “On” on the main dashboard.
How can I change or cancel a recurring payment?
On the Bill Pay Dashboard, you will click on the “On” button to edit the Recurring Payment. On the next screen you will be able to edit or cancel the Recurring Payment.
What are Expedited Payments?
A Rush Payment is the option to have Overnight Mail on a check. This payment delivery date is meant for account holders who need to make a check payment as soon as possible. These types of payments are subject to fees. The fee for an overnight check is $45.00.
Report Fraud
If you believe that you have been a victim of fraud related to your UNB Bank Accounts, please contact us immediately at 570-339-1040 or 877-786-5805.
Remember:
UNB Bank will not request your personal information (e.g., account number, Social Security Number, password etc.) through email or website pop ups.
Never give out personal information in response to an unsolicited email or website popup.
IMPORTANT INFORMATION FOR WINDOWS XP USERS: Microsoft® has announced that they have discontinued support for Windows® XP on April 8, 2014. This means that they no longer provide technical assistance or security updates for Windows XP systems. Although plans to end support for XP does not currently affect your access to UNB Bank’s Online Banking service, we want to keep you informed so you can take appropriate action to ensure the continued security of your computer system. Click Here for additional information from Microsoft regarding this change.
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